3 Jul 2018

Part-Time Call Center Agent

Lampe Management Company – Posted by pame@lampemanagement.com Smithfield, North Carolina, United States

Job Description

Call Center Agent (Smithfield, NC)

KEY RESPONSIBILITIES
– Responsible for assisting customers with storage unit reservations and payments by answering incoming calls and matching the locations and amenities of Ample Storage Center/American Flag Self Storage to the needs of the customers
– Answer customer’s inquiries regarding all aspects of their storage needs
– Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
– Assist customers with technical website and mobile navigation needs
– Make new reservations and change existing reservations on self-storage units
– Perform both computer and inbound/outbound telephone related tasks– Collect payments from customers over the phone
– Other duties as assigned
– Embody the Lampe Management Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

HOURS
– Part-time position with 29 hours per week.
– Must be flexible to work any shift assigned within a 12 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Shifts are typically 8am-2pm/2pm-8pm M-F, 8am-12pm/12pm-6pm Sat, 12pm-5pm Sun.

QUALIFICATIONS
– High School diploma or equivalent required
– Minimum age of 21 years old
– Must be authorized to work in the United States
– Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
– Demonstrated knowledge and aptitude to use computers and related technology skillfully required
– Proficient keyboard skills required
– Must have strong customer service skills and a professional and pleasant phone demeanor
– Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
– Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
– Adaptable to performing work according to set procedures required
– Excellent attendance and reliability required
– Must be flexible to work any shift assigned within a 12 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed.

THE LOCATION

The call center is located in Smithfield, NC.

How to Apply

Please apply online at www.amplestoragecenter.com or www.americanflagstorage.com

Job Categories: Customer Service. Job Types: Part-Time.

Job expires in 10 days.

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