Part-Time Call Center Agent
Call Center Agent (Smithfield, NC)
– Responsible for assisting customers with storage unit reservations and payments by answering incoming calls and matching the locations and amenities of Ample Storage Center/American Flag Self Storage to the needs of the customers
– Answer customer’s inquiries regarding all aspects of their storage needs
– Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
– Assist customers with technical website and mobile navigation needs
– Make new reservations and change existing reservations on self-storage units
– Perform both computer and inbound/outbound telephone related tasks– Collect payments from customers over the phone
– Other duties as assigned
– Embody the Lampe Management Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
– Part-time position with 29 hours per week.
– Must be flexible to work any shift assigned within a 12 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Shifts are typically 8am-2pm/2pm-8pm M-F, 8am-12pm/12pm-6pm Sat, 12pm-5pm Sun.
– High School diploma or equivalent required
– Minimum age of 21 years old
– Must be authorized to work in the United States
– Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
– Demonstrated knowledge and aptitude to use computers and related technology skillfully required
– Proficient keyboard skills required
– Must have strong customer service skills and a professional and pleasant phone demeanor
– Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
– Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
– Adaptable to performing work according to set procedures required
– Excellent attendance and reliability required
– Must be flexible to work any shift assigned within a 12 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed.
The call center is located in Smithfield, NC.
How to ApplyPlease apply online at www.amplestoragecenter.com or www.americanflagstorage.com
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